977bed Privacy Policy

🔐 Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how 977bed ("977bed", "We", "Us", "Our") collects, processes, stores, and protects personal information provided by users ("Player", "You", "Your") who access and use the platform available at https://977bed.bet. This Policy applies to all players registered on the 977bed platform, including those accessing services via mobile browser from anywhere in Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By registering an account on 977bed, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register an account or continue using the platform.

977bed takes data protection seriously. We do not sell your personal information to third-party marketers. We do not share your data with unaffiliated parties except where strictly necessary for service delivery, legal compliance, or fraud prevention as detailed in this Policy. Your information is handled with the same level of care and discretion that you would expect from a trusted financial institution.

🛡️ How 977bed Protects Your Data

Six core data protection principles we apply to every player account

1. Personal Data We Collect

1.1 Registration Data

When you create an account on 977bed, we collect the following information to establish and verify your identity:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Mobile phone number (used as your primary account identifier and for OTP verification)
• Preferred language and time zone (Bangladesh Standard Time, UTC+6)
• Account username and encrypted password

1.2 Identity Verification Data

To comply with responsible gaming obligations and to prevent fraud and money laundering, 977bed may request the following verification documents at account registration or at the time of a withdrawal request:

• National ID card (NID), passport, or driving licence
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)
• Selfie photograph alongside a government-issued ID document (for enhanced verification)

1.3 Financial Transaction Data

When you make deposits or withdraw funds via bKash, Nagad, Rocket, Upay, or any supported Bangladeshi bank, we collect and retain records of the transaction including the transaction reference number, amount in BDT, date and time, and the masked identifier of the sending or receiving payment account. Full payment account numbers are not stored on our servers.

1.4 Technical and Device Data

When you access the 977bed platform, we automatically collect certain technical data to ensure platform security and optimise your experience:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps and session duration
• Pages visited and features used within the platform
• Referring URL (the page you visited before landing on 977bed)

1.5 Gameplay and Betting Activity Data

We maintain records of all game rounds played and bets placed on your account, including game titles, bet amounts in BDT, outcomes, and timestamps. This data is necessary for dispute resolution, fair play monitoring, responsible gaming analysis, and regulatory record-keeping. Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may independently maintain game round logs on their own infrastructure under their own privacy policies.

1.6 Communications Data

If you contact 977bed customer support — via email at [email protected] or through the in-platform live chat — we collect and retain a record of the communication, including the content of your message, the channel used, and the date and time. This data helps us resolve your queries accurately and improve our support quality over time.

2. How We Use Your Personal Data

977bed processes your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which your data is used and the legal basis for each:

2.1 Marketing Communications

977bed may send you promotional communications about new games, bonuses, and seasonal offers via SMS or in-platform notification — but only where you have expressly opted in to receive such communications. You may withdraw your consent to marketing communications at any time by adjusting your notification preferences within your account settings or by contacting [email protected]. Withdrawing marketing consent does not affect the processing of your data for account operation purposes.

2.2 Automated Decision-Making

977bed uses automated systems to flag unusual account activity, detect potential fraud, and identify responsible gaming risk indicators. Where an automated system produces an outcome that materially affects your account (such as a temporary suspension), you have the right to request a manual review by a member of our compliance team by contacting [email protected].

3. Data Sharing and Third Parties

3.1 Service Providers

977bed engages a limited number of trusted third-party service providers to assist in operating the platform. These providers are granted access only to the minimum personal data required to perform their specific functions, and they are contractually obligated to process that data solely on our instructions, to maintain appropriate security standards, and to not use it for any other purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive transaction data necessary to process deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive only the session token and stake data necessary to run the game round. They do not receive your full personal profile.
• Identity verification providers: Where third-party KYC tools are used to verify identity documents, only the specific document images and result data required for verification are shared.
• Cloud infrastructure providers: Our hosting and data storage infrastructure partners maintain servers that process and store platform data. All data stored with infrastructure partners is encrypted at rest.

3.2 Legal and Regulatory Disclosure

977bed may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised government authorities where required by applicable law, court order, or regulatory instruction. We will disclose only the minimum information required to satisfy the legal obligation and, where permitted, will notify you of such disclosure.

3.3 Business Transfers

In the event that 977bed undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new entity's privacy practices before the transfer takes effect.

3.4 No Sale of Data

977bed does not and will never sell, rent, or otherwise commercially transfer your personal data to third-party marketers, data brokers, or advertising networks. This commitment is unconditional and applies regardless of any future commercial relationships the company may enter into.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. 977bed uses cookies and similar tracking technologies (such as local storage tokens) to maintain your login session, remember your preferences, and gather anonymised analytics data about how players interact with the platform.

4.2 Types of Cookies We Use

• Strictly necessary cookies: Required to operate core platform functions such as maintaining your authenticated session and remembering items in your account queue. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your language preference, preferred game categories, and UI settings so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about which pages and features are most used, average session duration, and navigation paths. This data helps us improve the platform. No personally identifiable information is included in analytics data.

4.3 Managing Cookies

You can control cookie behaviour through your mobile browser settings. Most browsers allow you to view, delete, and block cookies. Please note that disabling strictly necessary cookies will prevent core platform functions from operating correctly and may result in you being unable to maintain a logged-in session on 977bed.

5. Data Retention

977bed retains your personal data for as long as your account remains active and for a defined period thereafter to satisfy our legal obligations. The specific retention periods applicable to key data categories are outlined below:

• Account and identity data: Retained for the duration of the account plus a minimum of 5 years after account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Game and betting activity logs: Retained for a minimum of 3 years for dispute resolution and responsible gaming analysis purposes.
• Customer support communications: Retained for 2 years from the date of the interaction.
• Technical and device logs: Retained for up to 12 months for security and fraud analysis purposes, then deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent plus 12 months to evidence the consent history.

Once a retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised aggregate data (containing no individually identifiable information) may be retained indefinitely for statistical and business analysis purposes.

6. Your Data Rights

As a player on 977bed, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe:

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data subject to mandatory retention periods cannot be deleted before those periods expire.
• Right to Restrict Processing: You may request that we limit our processing of your data in certain circumstances, such as while a rectification request is being reviewed.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you believe your interests or fundamental rights override those interests.

7. Data Security Measures

977bed implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls ensuring that internal staff can only access the data categories their job functions require.
• Regular security audits and penetration testing conducted by independent security professionals.
• Comprehensive internal data breach response procedures with defined notification timelines.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised login.

Whilst 977bed takes every reasonable precaution to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 977bed will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8. Children and Underage Users

The 977bed platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, that account will be immediately closed and all associated data deleted, except where retention is required by law.

Parents and guardians concerned about a minor accessing 977bed should contact [email protected] immediately. We take underage access reports seriously and will investigate and act upon all such reports promptly.

9. Changes to This Privacy Policy

977bed reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via their registered mobile number or through a prominent notice on the platform, and will update the "Last Updated" date at the top of this Policy.

Your continued use of the 977bed platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of how your data is being protected.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 977bed handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist you:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Data rights requests: Processed within 30 days of receipt, subject to identity verification.

For general support enquiries unrelated to data privacy — such as account access, deposits, withdrawals, or game queries — please also contact [email protected] and our team will direct your enquiry to the appropriate department.

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